If you are unhappy with any aspect of our service then we would ask that you let us know as soon as possible. The person formerly responsible for complaints at the firm is Mr C J Morton who is a Director. If the complaint involves Mr Morton then Mr Swan , who is also a Director, will deal with the complaint. Please contact us so that we may provide you with more details of our complaint handling procedure. Making a complaint will not effect how we handle your case. If we are unable to resolve your complaint you can seek help from the Legal Ombudsman which is an organisation independent to our firm. The Legal Ombudsman can be contacted on 0300 5550333 or visit their website at www.legalombudsman.org.uk

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Provided you have tried to resolve things with us, then you must take your complaint to the Ombudsman within six months of our final response and no more than six years from the date of the act/omission complained about or no more than three years from when you should have reasonably known there was cause for complaint.

The Solicitors Regulation Authority can also help if you are concerned about our behaviour. Please visit their website to see how you can raise your concerns.

www.sra.org

This Firm is regulated by the SRA and our reference No. is 611585